Return & Exchange Policy

SHIPPING, RETURN & EXCHANGE POLICY

Please note that all orders placed before 10pm, will be processed on the same day and shipping will be done on the next working day. Any orders placed after 10pm, will be processed on the next day and shipping will be done on the next working day from the processed date. We use POSLAJU services for shipping and customer will be provided with the tracking number for reference. Please allow an estimation time of delivery of about 3 to 4 working days. 

 

Please note also that we have a no refund policy. Return and exchange can be done if change in size is required or product is faulty, within 4 working days of delivered product, provided it is unworn, unwashed, unaltered, unscented, and with all tags remain intact. Product can only be returned and exchanged with the same product and colour, and subject to availability. We will refund the tax and shipping fee in case of faulty product only. In case of change in size, customer will bear the tax and shipping cost.

 

YOUR RIGHTS

  1. You have the right to cancel any order for a product within seven working days, commencing on the day after the date on which you placed order, and will receive a full refund, ONLY IF we have not processed AND shipped your order.
  2. Return and exchange can be done if change in size is required or product is faulty, within 4 working days of delivered product, provided it is unworn, unwashed, unaltered, unscented, and with all tags remain intact.
  3. Please refer to Consumer Protection Act 1999, Act 599 of Laws of Malaysia for more info regarding your rights.